Response clicked but some doubts lingered
The first time I called to ask about the software and training setup, the representative was polite and clearly explained the main features. That was the moment I felt I could potentially trust this service. However, my follow-up questions about invoices and payment options were not answered as clearly or quickly as I had expected. It seemed like the staff was not always fully aligned on the processes, which made me a little unsure. While the initial contact gave me confidence about what was possible, some hesitation remained because of inconsistent additional information. So, my experience was a mix of getting the right answers sometimes and finding gaps other times. It did not immediately make me uncomfortable, but I do feel there is room for improvement in how responsive and well-prepared the sales team is when dealing with more detailed queries.