Response Aur Layak Support - Overall Thik Tha
Shuruaat mein, mujhe laga ki sales team ka response thoda slow hai, par phir bhi wo log available the jab main unhe contact karta tha. Unke reply se lagta tha ki wo mujhe samajhne ki koshish kar rahe hain, lekin kuch queries ka jawab dene mein thoda der ho jaata tha. Mujhe training aur onboarding ke baare mein detail chahiye thi, jo thoda clear nahi mila, par jab maine unhe phir se pucha toh unhone achhi tarah samjhaaya. Payment aur invoicing ka process thoda complex tha mere liye, par customer support phone par mujhe guide karte rahe jab tak main samajh nahi paya. Signing up ka experience theek tha, koi badi dikkat nahi aayi lekin onboarding ka flow kabhi kabhi confusing lagta tha, especially jab main naye modules explore kar raha tha. Lekin overall, mujhe lagta hai ki log reasonably responsive the aur patience rakhte hain, jo accha hai. Thoda aur clear communication aur fast replies hote toh zyada acha lagta, khas kar sales aur pre-purchase ke phase mein. Par jo support aur explanation main mila, us se mujhe clarity mili aur main focus kar paya apne kaam par. Toh kahunga ki pura experience theek tha, nahi bilkul perfect, par jo support mila usko dekhte hue, working kar sakta hai basically.