4 out of 54 of 5Verified purchaseSupport and communication
Resolving Issues Took Time, But Support Stayed Helpful
I had a few technical issues that popped up during use, which needed support intervention. It did take a bit longer than I expected for these to get fully fixed, mainly because the problem was complex. Support agents were patient and kept me in the loop with progress updates, which was appreciated. There was some repetition in explaining the issues to different levels of support, but eventually, the resolution came through. While the wait was longer than ideal, the consistent communication helped keep frustration down. Looking back, the time spent clarifying details made a difference in the final outcome. So, despite the delays, I feel the support team did a solid job handling things going wrong and keeping me informed throughout.