Resolving issues took consistent effort and follow-ups
During my use of the software, I encountered a few situations where things did not go as expected, especially with syncing the database and setting up the dialer correctly. I reached out to telephonic support multiple times, and they did assist in resolving the issues, but it required several calls and persistent follow-up from my side. The support was factual and to the point, without any unnecessary embellishments, which I appreciated. However, it was clear that to fix problems, I needed to remain actively engaged and patient. The sign-up and payment process was handled without issues, so at least that was straightforward. While the automatic updates generally worked fine, there was one instance where an update caused a temporary disruption, which support helped to resolve after some back and forth. Overall, the experience showed that the system works, but getting things right when errors happen demands effort and attention from the user.