Resolved with some wait and repeats
My experience with the support and communication from WFHI was fairly balanced. Initially, I encountered some difficulty with the dialer tool during training, which led me to call the support helpline multiple times. Each time, I had to explain the same issue anew, which was a bit frustrating as it felt repetitive. The waiting time on the phone calls wasn’t always long, but combined with the repeat explanations, it made the support process somewhat drawn out. On the other hand, the representatives appeared knowledgeable and eventually helped me resolve my problems with the database integration. They also provided useful tips during the automatic updates phase that came through after initial setup. By the end of the week, I was able to use most features adequately. The outcome was positive, but the process could have been smoother if less repetition had been involved.