resolved the issue eventually, mostly steady day to day
Using the support day to day has been fine for the most part, not perfect but mostly steady. There was one particular moment when my dialer stopped working properly midweek, which was frustrating because it interrupted my workflow a bit. I reached out to support, and after some back and forth, they managed to fix the problem, so the outcome was positive in the end. Beyond that, the daily experience with the software and the calling tools has been pretty reliable with no big surprises. The invoicing and payment process also went smoothly without causing extra hassle. So while the support didn't always feel instant in those tricky moments, they got the job done when it mattered, which keeps me comfortable enough to keep using the tool regularly.