Resolved my issues quickly, but could improve on initial response time
Overall, I found their support handled things going wrong quite well, but I do think the total time it took was longer than expected. When I faced trouble with the calling tools, I contacted their telephonic support, and while the staff was knowledgeable and helpful, the wait before I got connected was a bit frustrating. Once the connection was made, the resolution process was smooth and thorough. They walked me through the problem step-by-step, helped with the database feature adjustments, and ensured the software was updated automatically to prevent recurring problems. The invoicing confusion I had was cleared up during that call as well, saving me from more back and forth. So while the time from first issue to full fix was acceptable, the wait to get through initially was the main slowdown. Still, after that point, everything went well and the support staff communicated in a sensible order, which made the experience much less stressful than I had feared at the start.