Resolved my issue but might need help again next time
I ran into an issue during the initial days of using the WFHI software when trying to set up the automated dialer tool. Initially, it didn’t sync well with my database feature, and calling activities were inconsistent. I reached out to telephonic support, and they guided me through several troubleshooting steps patiently. The updates that followed the support call seemed to fix the problem since the dialer worked as expected afterwards. Despite that, the onboarding flow was a bit confusing, with some documentation missing key details that I had to find out myself eventually. The sign-up and payment process went smoothly, with clear invoicing. I expect the software to be stable now, but considering the rough start, I would expect that I might need support again if a similar update or adjustment comes along. The training did help me understand basic workflow setup, though some parts felt rushed. So, the outcome is satisfactory, but next time, I’ll definitely prepare for possible support calls to ensure everything stays running well.