Resolved but still needed some figuring out
When I started using the WFHI software, I found the telephonic support was accessible, which helped to resolve most issues. However, I felt like a lot of the setup and training materials assumed prior knowledge, so I really had to figure out some processes myself. For example, the calling tools worked fine once I understood them, but the onboarding flow wasn’t very intuitive. Invoicing and payment processes were clear enough, though I had to double-check a few labels which were a bit confusing at first. The automatic updates kept the database feature current, which was useful, but they sometimes created changes without warning. Overall, I managed to get things working well enough for my needs, but I do expect smoother onboarding for future users. There’s good support available, but a bit more guidance upfront would have made it less stressful. I’m giving it three stars because while some parts worked well, others needed more effort from me.