Resolved but need to improve communication
You provided telephonic support when I needed some clarification around setup but I often had to figure out parts of the process on my own. The initial guidance was there, but when it came to adapting the calling tools and database to my specific workflow, I found limited tailored assistance from your side. I understand that some aspects require self-study, however, clearer communication about possible workarounds or alternative options could have saved me time. The priority assistance was reactive rather than proactive, so I reached out multiple times before receiving a comprehensive reply. On the positive side, the automatic updates have been seamless and have reduced my workload in managing the software versions. Signing up went smoothly and invoicing was straightforward, which I appreciated since billing issues can sometimes complicate things. Still, I wish the onboarding had introduced the software features in a way that anticipated my needs better. Overall, I was able to get the software configured and functioning after some trial and error, but you could enhance the experience by offering more insightful communication rather than expecting users to seek out answers independently. I hope you consider this for future updates because while the outcome was acceptable, the support journey could have been more user-friendly and less demanding for customers like me who are still getting acquainted with the system.