Resolution took longer than anticipated
The support and communication side of things ended up being thorough, but it took more time than I had initially planned. When I reached out for help with the software terminology and menu labels, everything was explained clearly in warm, patient tones, which I appreciated. The labels themselves made sense once explained, but they were a bit technical at first glance, requiring some back-and-forth over the phone. The dialer and database interfaces use terms that aren’t necessarily intuitive at the start, so having support available was crucial. While the waiting time was somewhat longer than expected, the team seemed genuinely invested in making sure I understood the workflow well. The invoices and billing processes were easier to navigate, and the support there felt smoother. Overall, it was a steady experience with good communication, but the time factor was noticeable and something to keep in mind if you prefer quicker callbacks or more immediate answers.