Resolution delays left issues unresolved
I found the communication with support to be less responsive than expected. Initially, they acknowledged my concerns quickly, which was a positive. However, subsequent follow-ups often entailed waiting for extended periods without a clear timeline for resolution. While the telephonic support was polite, the lag between contact points made it difficult to maintain momentum in addressing the software questions that arose. I did appreciate the automated updates happening quietly in the background, which reduced the number of technical problems needing intervention. Unfortunately, the lack of prompt responses from live support meant my issues lingered longer than they should have. This was particularly challenging during the invoicing and payment process, where clarity and timely feedback are crucial. Given these delays, I would have expected a more streamlined and proactive approach to support communication, but the overall outcome was not satisfactory in meeting my needs fully.