Required more effort than I expected
I had certain expectations about the telephonic support based on initial descriptions, but the reality required more effort from my side. Support was reachable by phone and somewhat responsive, though the wait times were longer than I had anticipated. When I did manage to get through, the staff were able to answer my questions adequately, but sometimes needed extra prompting to fully understand the issue I was facing with the dialer. It wasn’t a very streamlined communication, which forced me to be patient and persistent. I also noticed that updates to the software occasionally caused features to shift slightly, which meant I had to clarify with support multiple times. On the other hand, the training materials and automatic system updates helped minimize the need to reach out. Overall, I expected the support process to be more effortless, but it did eventually suffice once I adjusted my approach to interacting with the team.