Repetitive pre-purchase steps caused annoying delays
I started with the sign-up process hoping for a quick start, but there was quite a bit of repetition which slowed things down considerably. First, I filled in my details and went through an introductory training module. After this, I was asked to verify similar information again when setting up the dialer and database. It felt like the same questions were being asked repeatedly without clear reason. Then, I had to wait multiple times for telephonic support to become available which took longer than expected. Waiting on hold and being passed around to different support agents happened several times, which was frustrating. The invoicing and billing information was finally sent but only after further follow-up calls added to the delay. The automatic updates seemed to install fine, but the overall buying journey could have been smoother to avoid wasting time on repeated verifications. The one positive was that the training content itself was decent and did provide useful info once I could get through all the steps.