Repetitive pre-purchase explanations wore me down
The sales discussions generally went well, but there was quite a bit of repetition in answering the same questions over and over. I was hoping to get through the pre-purchase process smoothly, but I found myself explaining my requirements multiple times to different representatives. While they were knowledgeable, this waiting and reiterating became wearying and felt like a delay. The sign-up and initial training info were clear enough, though. I appreciated how the demo of the dialer and database tools was done, but the slow pace before finalizing the purchase meant I spent more time than I wanted simply confirming details they probably should have captured earlier. The invoicing process was seamless once we moved past the initial hold-ups, which was a relief. I'd say the product itself looks solid, but the pre-purchase communication could be streamlined to avoid those extra rounds of waiting and explaining. The overall experience was good, just with some minor friction that made me tired of the back-and-forth.