Repetitive lag raha tha, thoda time waste hua
Jab main WFHI ke support ko call karti thi toh mujhe lagta tha ki kaafi baar wahi baate repeat karni padti thi, jo thoda annoying tha. Matlab starting me mujhe training aur onboarding me help mili, fir agar koi chhoti si problem aayi toh mujhe dobara se explain karna padta tha ki kya issue hai, aur kahin baar lagta tha ki previous call notes check nahi ho rahe hain. Waha pe wait time bhi thoda zyada tha, jo waqt zaya kar raha tha rather than quick solutions dena. Lekin ek achhi baat ye hai ki end me problem solve ho jati thi, bas process thoda lengthy lagta tha. Call dialer aur database ke integration me kabhi system thoda slow react karta tha, toh bar bar check karna padta tha ki sab theek hai ya nahi, is wajah se frustration badhta tha. Automatic updates ke baad kuch naye features aaye jo thode confusing lage initially, jinke liye support ko contact karna pada. Soch rahi thi ki shayad ye thoda streamline ho sakta tha, jisse mujhe repeatedly same cheezen explain na karni padti aur wait bhi kam hota. Overall, jo experience hai thoda mixed hai, support ka response toh kafi helpful tha par usme efficiency aur time management better ho sakti thi. Fir bhi main kahungi ki ye system use karna chalu rakhungi kyunki features kaafi ache hain, bas thoda patience rakhna padega is repetitive process ke liye.