2 out of 52 of 5Verified purchaseSupport and communication
Repetitive calls and unexpected waiting
I found myself explaining the same problem multiple times whenever I contacted support, which was frustrating. Each call required me to restate my situation even though I had a ticket open already. Waiting for responses took longer than I expected, making the process drag on unnecessarily. I wasn’t surprised by the quality of the technical explanations, but the delay and repetition were what caught me off guard. It seemed like the support system could be more streamlined to avoid these repetitive loops. Overall, I expected a smoother resolution process given the recurring nature of my issues and prior explanations I had provided.