Repetitions and waiting made it less smooth
The sign-up and initial inquiry process with WFHI felt quite drawn out. I had to repeat some information multiple times when speaking to the support staff, which added unnecessary delays. While the invoicing procedure was handled acceptably, the entire pre-purchase communication took longer than expected, with waiting periods before responses on several occasions. I understand the nature of setting up remote workflow software can involve some complexity, but the repetitive questioning and the intervals spent waiting made the experience less efficient. The onboarding and training scheduling could have been better coordinated to avoid multiple follow ups. However, when the actual database and calling features were accessed, the software performed reasonably and the automatic updates worked without major interruption. Though the overall experience with sales and sign-up was slow and somewhat frustrating due to waiting and repetition, I will acknowledge that the technical side of the product was stable once I was able to use it.