Repetition in follow-up calls slowed things down unnecessarily
My experience with the sales and pre-purchase part of WFHI was mostly positive until I encountered some issues related to follow-up and waiting times. Initially, the sign-up and the introductory training modules were clear and well-organized, which gave me a good impression. I liked that the software took me through the database features and dialer functionalities step by step. However, what did not go so well was how often I had to wait or repeat myself when contacting support or waiting for priority assistance before finalizing the purchase. It felt like the same questions were asked multiple times during phone interactions, and each time I had to explain my requirements from scratch, leading to avoidable delays. This repetition could definitely be reduced to speed up the overall sales process and reduce user frustration. Still, I do appreciate the clear invoicing system, which reassured me once the payment was complete. While I was disappointed by these slowdowns and recurring communications, I acknowledge that the overall structure of onboarding and the software interface made the experience worth continuing. But I do expect smoother communication in future steps to improve the whole customer journey.