Repetition heavy but would repeat if needed
The onboarding and training process at WFHI involved quite a bit of repetition, which after explaining similar steps multiple times feels a bit exhausting. When setting up the dialer and database features, I found myself waiting for support or going through the same instructional video again to clarify little points. While this slow pace meant I could catch mistakes early, it also prolonged the entire setup. The training provided was thorough but sometimes dwelled too long on simple basics rather than moving at a pace that suits more experienced users. However, the telephonic support did step in to resolve issues, though not always immediately. Automatic updates ran smoothly in the background without interruption. Despite feeling a bit weary from the redundant steps, the experience was positive overall, and I would consider going through it again because it did offer a solid foundation for using the software effectively. The invoicing and payment flow was straightforward, which spared some hassle. Some improvements in streamlining onboarding would be welcome, but I recognize this iteration would help new users gain confidence, and for that reason, I’d repeat it if necessary.