Repetition and waiting dampened early sales experience
Before purchasing the software, I found the sales process somewhat repetitive. I had to explain my requirements multiple times to different agents, which felt like wasted effort. There was also a waiting period before I got a clear response about the features that suited my needs. On the positive side, the sales team was informative and forthcoming once I finally connected with the right person. The detailed walkthrough helped me understand the database and calling tool capabilities better. Although these positives helped, the initial waiting and repeated explanations lowered my enthusiasm somewhat. What was missing for me was a smoother, quicker initial contact that would avoid having to repeat so much and speed up the start of the onboarding flow.