Repetition and waiting balanced out
I've dealt with their onboarding flow a few times now, so I thought I knew what to expect but ended up feeling mixed about the whole thing again. On one hand, getting my account signed up was pretty smooth; the software let me set up my profile without any major hassle, which I appreciated since I prefer not wasting time on unnecessary steps. But then the waiting started – waiting for confirmation emails, waiting to access some features that weren't instantly available, and having to repeat some basic info several times during the process. The dialer and calling tools felt useful once I accessed them, though, so in that sense it wasn't a complete waste. Still, the database interface was a bit clunky compared to what I had imagined, and updating sometimes took longer than I wanted. Telephonic support was okay but not always immediately helpful, which meant I had to call back more than once to sort out minor confusions. Overall, the experience was neither great nor terrible; I could see the value, but the delays and repetitive steps made it a bit frustrating. It’s an even mix of hits and misses from my perspective.