Repetition and wait times ruined what could have been decent
Honestly, the sales and pre-purchase phase was quite disappointing for me. I had to repeat my same questions multiple times to different agents, which was frustrating and time-consuming. Initially, I expected clearer answers when I inquired about the training schedule and software features, but that clarity never really came. The waiting time for callbacks or email replies was longer than I anticipated, making me doubt if this setup was worth it. There was at least some information eventually provided, but the delay in communication overshadowed that. I imagine the system could be better if they streamlined responses and cut down on unnecessary back and forth. A small bright spot was the sign-up and payment process, which was reasonably straightforward once I got there. Still, I can’t ignore how the early stages felt inefficient and left me wondering whether I wasted time. Overall, what was missing was prompt, clear, and consistent communication without all the repetition and waiting.