Repeated steps and waiting slowed things down
Accessing the software involved more repetitive steps than I expected. Every time I logged in, I had to wait for the database to reload, even when I hadn’t made any changes, which was tedious. The dialer sometimes took several seconds before being ready to start calls, and that delay added up across multiple sessions. The training materials did not cover some of these access delays, so I was uncertain if this was normal or a glitch. Signing up was straightforward, but then the automatic updates kicked in without much information, so sometimes I had to pause and wait without knowing how long. Support was available by phone, which I appreciated, but the help provided didn't reduce the amount of waiting or repetition I encountered on a daily basis. I don't recall anything especially positive about the software’s speed or ease of access. The payment and invoicing parts were fine, but mostly because they required little input from me beyond the initial steps. The overall effort to use the software was higher than expected compared to similar tools.