Repeated sessions made a small detail stand out
The onboarding process had its ups and downs. I appreciated that they tried to cover everything thoroughly, but some parts were a bit repetitive, which made me wonder if they truly expected us to be novices. Waiting times during training sessions were sometimes longer than necessary, yet the explanations, when given, were clear and helpful. The one part that really stood out was the detailed walkthrough of the database feature; it helped me understand how to efficiently manage contacts which was pretty essential for my workflow. The dialer setup was somewhat rushed, leaving me to explore features on my own. Overall, while certain details like the database training were quite good, the repetition and waiting made the onboarding feel less smooth than I'd have hoped.