Repeated queries and some delays left gaps in experience
The sales and pre-purchase process included several steps where I was asked to provide the same information multiple times, which felt a bit tiring. I also noticed some waiting between my queries and responses, which slowed down the pace. This made the initial onboarding a little longer than I expected. However, the conversations I had were polite and patient, even if they didn’t always provide immediate answers. I think what was missing was a faster and more streamlined communication channel or a dedicated point of contact. The sign-up and payment systems were straightforward and well described, without issues. The software itself, once accessed, was intuitive enough, and the automatic updates helped keep the tools fresh with new features. Still, the back and forth before fully starting limited how quickly I could get going. Overall, the experience was positive but could be improved by reducing repetition and speeding up interactions.