Repeated holds made support frustrating
I expected prompt and clear support from WFHI as advertised, but what I got was quite the opposite. Each time I called their helpline during onboarding, I was put on hold repeatedly, sometimes for several minutes. It felt like they kept transferring me without resolving my queries about the dialer setup, so I had to start explaining the problem from scratch multiple times. Compared to other software services I’ve used, this was very inefficient and disappointing. I tried to give them the benefit of the doubt, thinking the automatic updates might fix these issues, but there was no noticeable improvement in responsiveness. The telephonic support team’s communication was slow and repetitive, causing a lot of wasted time and frustration that I didn’t expect when I signed up. The database management instructions were unclear, and waiting on repeated calls made the whole experience demotivating. I would have hoped for a more streamlined process, especially about critical features like calling tools and dialer. The invoicing and payment process were okay, but that did little to offset the poor support experience. Overall, it felt like WFHI’s communication lagged behind its sales promises, which let me down a lot in terms of getting started properly with their software services.