Repeated efforts needed day to day
Using the software daily revealed that support was mostly unavailable unless I specifically reached out, which required repeated efforts on my part. The telephonic support promised didn't always answer on time, leading to delays in resolving problems. Automatic updates happened but seemed to introduce new issues occasionally, affecting the calling tools performance. Training was limited to initial onboarding, so continuous guidance was lacking. Payment procedures were clear but contacting support afterward to clarify invoice details took multiple calls, as responses were inconsistent. The database feature performed adequately but had quirks I had to figure out myself. Software accessibility was dependable though, which I appreciate. Overall, while some parts of the system are fine, the day-to-day experience with communication and support coordination demanded more effort than expected. This made routine tasks more cumbersome than they should be and tempered my overall impression.