Repeated delays and lack of updates in billing system
I faced considerable frustration with the billing and payment process throughout my use of the software. Despite multiple attempts to resolve issues related to invoice generation and payment confirmation, I encountered repeated delays which disrupted my ability to maintain consistent access to the platform. The communication regarding these issues was unsatisfactory, as I experienced long waiting times each time I contacted telephonic support, and there was a lack of proactive updates about the status of my billing queries. The sign-up and onboarding process itself was relatively smooth, but the subsequent payment flow left much to be desired. The software's automatic updates did not address these concerns, primarily because they are unrelated to the billing system's responsiveness. Overall, I found that the support provided fell short of addressing the problems effectively, and the absence of timely solutions was a major drawback that left me quite dissatisfied with this aspect of the service.