Repeated calls and slight waits made sign-up a bit annoying but not the worst
I went into the sales and sign-up process expecting something fairly straightforward but ended up looping through some repeat calls and waiting longer than I hoped. At one point, I felt like I was repeating the same information to different support people, which was a bit irritating. The payment process was clear, though it took a couple of tries to get the invoice right due to minor mismatches. What kept me going was that after each wait or repetition, I was nudged forward a bit more clearly. The useful thing was that the training and onboarding itself didn’t suffer from this back-and-forth and was relatively smooth once I finally got through. Still, the whole pre-purchase phase stretched out longer than I expected and felt less seamless than it might have been. That one part stands out - the delays and having to retread the same ground a couple of times made me pause, though the rest did balance it out well enough.