Repeated back and forth made it frustrating
The whole experience of trying to get support felt unnecessarily drawn out and somewhat frustrating. I spent at least two calls repeating the same issue because the first agent either didn’t understand or hadn’t looked at my case notes carefully. The waiting periods between getting through and receiving a coherent response were longer than I anticipated. Once I was finally connected with someone who seemed to grasp what I needed, the telephonic support was at least polite and willing to help. However, the fact that I had to go through several repetitive explanations to get there made the whole communication process feel inefficient. I was hoping for more streamlined assistance given that the training itself made the onboarding seem smooth. It felt like the toll free support was not quite matching the otherwise good experience with the software and training interface. While I appreciate the willingness of the staff, these communication delays and the need for multiple follow-ups slowed down my workflow setup considerably and left me somewhat irritated.