Reluctant to repeat given the billing experience
My experience with WFHI's billing and payments system was mostly disappointing, though I will say the initial setup was fairly straightforward. I found that while signup and first invoicing went smoothly, the ongoing payment process became complicated over time due to inconsistent updates and unclear communication about charges. There seemed to be aspects of the system that required repetitive manual checks, which added to my administrative workload. Though the training and software access itself were competent, the billing side felt less polished and caused avoidable frustration. Telephonic support was polite but often slow to clarify doubts regarding payments, which didn't help my confidence. Given this, I would be quite hesitant to go through the whole billing cycle again with WFHI, even though I acknowledge the basic setup was clean and effective. The payment experience left me wary, and I feel more transparency and smoother invoicing management would be necessary improvements for me to consider continuing with their services in the future.