Reluctant to repeat due to heavy one-time setup burden
My experience with the training and onboarding process was largely disappointing. While the initial setup provided by WFHI was sufficient to get started, it required a significant amount of time and effort to complete all the one-off configuration steps. The software is comprehensive but the balance between initial setup and ongoing usage felt skewed heavily towards the front-loading of work. The training did cover how to navigate the dashboard and use the database feature, but much of it seemed rushed and lacked depth for complex scenarios. I found myself grappling with the dialer integration and billing processes without ample assistance afterward. Despite telephonic support being available, I hesitated to reach out because I felt the documentation should have covered these issues more clearly. Given the extensive initial work, I am not convinced I would commit to the entire process again unless improvements are made to simplify onboarding and streamline ongoing use. The value appears to be there once operational, but the initial barrier may discourage many users from fully adopting the platform.