Relieved to see how glitches were handled carefully
I felt quite relieved after completing the training and onboarding because the process was mostly smooth, but there were a few mishaps that could have been frustrating. For example, during one call session, I faced a glitch with the dialer tool which interrupted my flow. However, the support team responded quickly via phone and walked me through a workaround while the updates team fixed the problem in the background. I appreciated that they didn’t just brush it off but followed up properly, which showed a balance of care and technical reliability. The onboarding flow included clear training modules, even covering what to do if things went wrong, so I felt equipped to handle unexpected issues. The database feature training also helped me keep track of my contacts systematically, which definitely eased my workload. While it wasn’t perfect, the combination of proactive support and thoughtful updates made me feel secure in continuing to use the software.