Relieved but slightly frustrated by ease of finding essentials
I was initially relieved at how straightforward the onboarding materials felt. The introductory guide made it clear where to start, and the software dashboard was laid out in a familiar way so I could find key features without much hesitation. However, deeper into the training, I noticed the search function wasn’t always intuitive, sometimes missing handy tutorials or guides I expected to appear. While setting up my calling tools and dialing preferences, I had to backtrack a bit to locate certain database settings that weren't immediately visible in their usual spots. This small hiccup slowed my progress a little, but the overall flow of updates and guided prompts helped me stay on track. The telephonic support, when I reached out to clarify some details, was patient and helpful, which smoothed out the bumps along the way. All in all, it's a decent balance: you can usually find what you need without trouble, but some labels and search hints could be clearer to speed up the process next time.