Relieved but noticed some delays in response time
When I experienced a problem with the database feature not updating properly, I reached out to WFHI's telephonic support to explain my issue. The representative was able to guide me through the initial troubleshooting steps and seemed to understand the problem well. However, the solution took longer to implement than I expected, as the automatic updates were delayed and did not fix the problem immediately. Communication about the status was clear but could have been a bit faster so I didn't spend excessive time waiting. Overall, I felt the support was competent and they didn't leave me hanging, but I wish the follow-up and resolution had been timelier considering my workflow depends on these features. This gave me some pause despite the eventual resolution.