Reliable support through day-to-day use, no hiccups
My experience with support after the initial setup has been very positive. Whenever I ran into a problem during everyday use of the dialer or needed assistance with database queries, the telephonic support team was quick to respond and helpful in resolving the issue. The smooth, continuous help made the software feel much more dependable during a normal workweek. Even automatic updates didn’t disrupt my activities, which was a big relief. They handled everything quietly in the background without any need for intervention. This made me feel they had a reliable system to keep the software running without surprises. Billing and invoicing were clear every month, so that added to the stress-free experience. From start to finish, the way they manage ongoing support and communication is a plus. The only minor drawback was sometimes a slight wait time on calls at peak hours, but overall, the support performance has been excellent day after day.