Reliable support line was the only redeeming factor
Throughout the onboarding and usage, I found the support and communication from WFHI to be rather disappointing. The telephonic support, although generally slow to respond, was the sole aspect that did meet expectations. Their instructions often lacked clarity and seemed inconsistent, leaving me guessing and frustrated at several points. Despite asking for help multiple times, follow-ups were needed since information was incomplete or confusing. This really dragged down my confidence while setting up the calling tools and learning to navigate the database feature. Even after many attempts to get clarity, I didn’t feel fully sure about the software’s capabilities or how it could fit my workflow. Automatic updates added no extra value and sometimes made changes without clear notice, which compounded my doubts. The invoicing and payment processes were straightforward but didn’t compensate for the weak communication overall. I can only grant that the support phone line worked better than expected, but it wasn’t enough to make me feel confident in using WFHI fully.