Reliable support but might need help again, to be honest
When I first started using WFHI software, I found the telephonic support to be helpful and responsive. They patiently answered my questions about the dialer and database features, which made the initial setup easier than I expected. However, some of the automatic updates caused slight confusion as features changed subtly, so I ended up needing their help again after a few weeks. I would say the support experience is reliable, but not completely hands-off, which is fair given how complex the software can be. The invoicing and payment process went smoothly, which was reassuring. Overall, I would explain to a friend that their support team is approachable and useful, though if you’re new to remote workflow software, be prepared to reach out a couple of times while settling in. It’s a solid product but not fully plug-and-play yet.