Regular support helpful but missing proactive follow-ups
Over the week of using WFHI's software, the telephonic support generally met my needs day to day, which was reassuring. Most issues that popped up were handled adequately, and the automatic updates usually made small improvements without requiring me to intervene. I liked that the calling tools and dialer worked fairly smoothly after a few attempts. However, what seemed missing was a proactive touch; there wasn’t much follow-up from support unless I reached out first. I often wondered if some assistance or tips could be sent automatically to help maximize my use of the database feature or the invoicing system. The onboarding training covered basics well, but deeper questions needed chasing with calls, which sometimes felt time-consuming. Overall, I feel positive about my experience but hope that more proactive support and regular guidance can fill in the gaps that simple day-to-day fixes didn’t address.