Reflecting on training: seamless start but wanting more depth
Looking back at the training and onboarding with WFHI, I have to say the experience was largely positive. The initial sessions were well-structured, making the setup feel less daunting. The videos and manuals covered essential topics, allowing me to work with the calling tools fairly quickly. However, long after completing the onboarding, I found myself wishing for refresher sessions or deeper guidance on the database features and dialer integration. Some of the automatic updates introduced changes that weren’t fully explained, and I ended up figuring out parts on my own or reaching out to support. Though calling tools worked smoothly day to day, the occasional need to look things up showed the training could be expanded. Despite this, I feel confident that if I needed help in the future, the support and training materials would definitely assist me well.