Reflecting on the setup: Is it worth doing again?
Looking back after using the platform for a while, I find my experience quite balanced between pros and cons. The initial setup required a fair bit of one-off work, especially during onboarding and getting the database built with relevant contacts. The training helped me understand most of the software components, and it felt like a solid investment in learning. On the other hand, some ongoing tasks like keeping the dialer updated and managing automatic updates required regular attention, which made it a bit more work than I expected. The support system was accessible but not always immediate, so patience was necessary. Given the effort on both fronts, I do wonder if I would undertake the whole purchase again. While the software supports remote workflow well, and the billing and invoicing process is clear, I might look for options that require less hands-on maintenance. Still, it served my needs reasonably well, so it’s a balanced verdict in the end.