Reflecting on the effort invested in responsiveness
Looking back on the sales and pre-purchase phase, I remember that getting timely responses took more effort than I originally expected. The WFHI team was responsive, but it wasn’t always an immediate reply; sometimes I had to nudge them or follow up for clarifications. The onboarding flow and the introduction to the software features weren’t rushed which I appreciated, and their telephone support, although not always prompt, was fairly thorough once connected. It took some patience to sort out details around the dialer and the database features, especially when automatic updates rolled out changes that weren't clearly flagged. Still, in retrospect, the overall responsiveness was decent, considering the complexity of the tools I was trying to implement. While I would have liked a bit faster communication, I think the care they took is noticeable, and it fits the kind of nuanced setup this software requires.