Reflecting now, I see the explanations took considerable effort to get through
Looking back over my experience with the pre-purchase phase, I realize that understanding all the features and how the software would fit into my workflow took more effort than I initially thought. The sales team was patient, but much of the jargon and technical details meant I had to reread emails and review documentation several times. The clarity of explanations wasn't always consistent, especially with how updates would affect the software and database integration. It was a bit of a slow, sometimes confusing process getting a full picture of what to expect. That said, once I finally signed up and began onboarding, the training sessions helped clarify many of my doubts. Overall, I appreciate the support but now see that the initial communication demanded more persistence and time investment than I'd anticipated at the start.