Reflecting back, the wait for onboarding stood out
Having used the software and training platform for some months now, I look back at the initial period before I could fully get started. While the sign-up and invoicing were clear enough, the one part that I remember distinctly was how long it took for the onboarding training to begin and be truly effective. The support calls came as promised, but actually going through the dialer setup and using the calling tools involved some back-and-forth that stretched over several days. This was the portion of the process that felt slow compared to the rest. Afterward, using the database and software itself has been straightforward, with pleasant automatic updates and steady telephonic support whenever I needed. The invoicing schedule fit well with my usage, and I never encountered repeated steps aside from that early delay in training. So, looking at it now, the most noticeable element was definitely the onboarding period, while everything else has settled smoothly.