Reasonably confident now, but had some doubts initially

Reasonably confident now, but had some doubts initially

Initially, I was unsure if the sales pitch accurately described the level of support and software capabilities I would receive, so I went into the process cautiously. After completing the onboarding steps and spending a week working with the dialer and database functions, I feel fairly confident they can handle my remote workflow needs. The sign-up and invoicing were straightforward, with no surprises. While the automated updates worked smoothly, I did encounter minor glitches with the calling tools, but telephonic support was responsive enough to help resolve these. Given the balance of positives and the few limitations, I would say my confidence in the product is pragmatic rather than enthusiastic at this stage.