Reasonable support responsiveness; would consider again
When I first reached out to the WFHI support team, I was curious to see how quickly they would respond. Initially, the wait time was longer than I hoped, but the person on the phone was attentive and really tried to understand my problem. I explained the issue I was having with the dialer and database syncing, and they guided me through some steps to fix it. Each step required me to pause and check, so the call lasted longer than typical. Occasionally, I felt like the instructions were a bit generic, which made me double-check what to do next. Despite this, they did follow up with an email afterwards summarizing what was done and additional tips, which was helpful. Payment and sign-up ran smoothly without the need to involve support. Overall, while the support was sometimes slow and the guidance a bit general, they were polite and kept me informed at every stage. I think if I needed help again, I'd reach out once more, but I'd also try to find answers through documentation before calling. They were good enough to resolve the problem, but not outstandingly fast or clear in their communication.