Reasonable support but a bit too much waiting involved
The sales and pre-purchase experience was a mixed bag with WFHI. On the positive side, the team was patient and attempted to address my questions thoroughly. However, I encountered excessive waiting periods on calls, which impacted how efficiently I could learn about the software features. There was some repetition in explaining the calling tools and dialing functions, which could be condensed for users more familiar with such setups. The invoicing process worked smoothly and without problems. Training sessions were informative but felt stretched out unnecessarily due to the delays. Overall, while the basics of support were covered, a faster, more streamlined communication would enhance the pre-purchase experience significantly for potential customers.