Reasonable start-up time but you could be quicker with responses
You should know that setting up the training and onboarding with WFHI didn’t happen overnight; it took a good amount of time before I was fully comfortable with the software and its remote workflow features. Initially, the sign-up and payment process went fine, with invoices arriving in a timely manner and no payment glitches. However, getting through the onboarding was slower than I expected, largely because when I contacted support by phone for some clarifications, the responses weren’t as quick as they could be. I understand that complex software sometimes requires detailed answers, but a more prompt back-and-forth would have sped things up. The training material itself was quite thorough, especially related to the dialer and database setup, but any delay in getting help put me off schedule. It felt like waiting for assistance while trying to manage the automatic updates and understanding functionality could have been streamlined. I think if you improve the responsiveness during onboarding and be a bit more proactive, you would greatly enhance the early experience for your users. Even with this delay, I appreciated the friendly tone of your support and the clear process for billing and payments.