Really wish they’d have offered more upfront detail
So I was super impressed at first because the support team was really quick to answer whenever I had questions, but then there was this one weird moment when something just... Stopped working. I called up hoping they’d tell me exactly what went wrong, but it felt like they tried to patch it over without much explanation. Honestly, I was chatting with them like I would with a friend, and they were nice but kind of vague about what the issue actually was or how long it might take. I think what was missing was just some straight talk about what the hiccup was, rather than keeping it a bit mysterious. On the bright side, the follow-up calls came through pretty fast and they did stay patient with me while I tried to get used to the new dialer features after the fix. If they’d just been a little more upfront earlier, that would’ve made the whole thing smoother, but hey, at least the support didn’t leave me hanging too long.